ASL were parachuted into Accrol with a brief to stabilise the IT environment and support them during a technology refresh. The majority of their infrastructure is onsite which we manage remotely, supporting approximately 150 users across 4 sites in Blackburn and Leyland.
“Accrol Group Holdings plc is £140m turnover business, producing high quality, private label tissue products for Retail Sector in the UK & Ireland. Accrol established a formal relationship with ASL in December 2019, as the organisation was looking to significantly improve its IT infrastructure in terms of reliability, security, and future proofing. Accrol were also preparing to change their business system in terms of new EDI, ERP and WMS systems, which required a fundamentally more stable IT infrastructure than was present at that time.
The partnership with ASL has been very strong from the start. ASL’s open approach, focus on getting things done at speed and flexibility to react when called upon, has been excellent. Together we have developed a clear IT strategy and have diligently executed key elements of this over the last 12 months. We have joint meetings every month to ensure system performance is improving based around a clear and concise performance report – this forum also allows us to raise new issues/future plans and ensure we are ahead of the game. When things do go wrong, ASL have a strong in-house team, who are able to react quickly and get to resolution very quickly. If the issues are major, I know that I can contact either David or John to ensure the correct level of focus is being applied, however, this is a rare requirement.
Accrol have now moved to their new business system environment with minimal IT infrastructure issues – the process of transition was made much easier with ASL by our side. As COO of the Accrol business, I would strongly recommend John and the team as a partner.” Mark Dewhurst (COO)