IT Support Services
If you do not have your own IT resource, then engage with us at Awareness. We can take care of your day to day IT issues and support your IT managers in their role and take pressure away from your internal resource.
ASL 1st, 2nd and 3rd Line Support
We complement existing IT departments. Using our specialist knowledge in modern technology, we enable you to make informed decisions about what technologies you should be implementing into your environment.
We help with the deployment of your chosen technologies and enable your on-site IT staff to deal with day-to-day issues. Any issues that are more complex can be passed to us, we can then assist in issue resolution, or if needed we can refer to our partners for assistance. We are constantly updating our skill set, so you don’t have to.
- Active Directory
- Backup Exec
- Exchange (hosted & On-premise)
- Hardware Assistance
- Hyper V Server (Hyper-V Cluster)
- Network Trouble Shooting
- Remote Desktop Services
- Printer Support
- Storage Area Network
- Small Business Server
- Window Server
- SQL Server (Clustering, Mirroring, Transaction Log Shipping)
ASL 3rd Line Support –
Advanced Problem Resolution
- PRTG Network Monitoring
- Symantec.cloud (Web/Email filter support)
- Dell Sonicwall
- Software – Office/Office 365
- Extended support services
IT Health Checks / Patching
Depending upon requirements we can provide a monthly or quarterly health check service which will check your key servers are functioning at an optimum level. We will make recommendations based on these checks and discuss any findings with the customer.
We offer a quarterly patch service where all key servers will be updated with the latest patch and firmware releases. This is great for those devices that tend to be ignored after initial deployments. This can also reduce downtime if problems occur, as these updates will not have to be loaded on retrospectively. Often the importance of these updates is overlooked to the detriment of the business. These patches are applied in a controlled fashion outside of normal business hours with a regression plan in place.
We provide extended support for business-critical issues that can be easily scaled up or down according to your business priorities. Our service delivery is aligned to your business needs, so call us to discuss your requirements.
IT Support Insights
Why you shouldn’t rely on generic cloud-based email security to protect your organisation An increasing number of internet-based threats are being deployed via email, which is why it is imperative...Read More
How secure is your network? Modern businesses that require different forms of connectivity and functionality, could be exposing their wireless network to unnecessary risk without proper firewall configuration. Firewalls protect...Read More