Tel: 0345 862 0350

We specialise in
IT support services

IT Support Services

Our IT support is tailored to your business’s needs and you can use our services in addition to your existing IT department or as a complete outsourced service. We offer day-to-day support which falls within usual business hours or if required, we offer out-of-hours support coverage*. Our regular patching service ensures your business is always performing optimally. We can supply backup & disaster recovery support and can get you back online as quickly as possible without any loss of data.  Beyond this, we offer consultancy on a wide range of project work from ISO policies and certification through to help with your IT strategy / IT roadmap to enable you to make strategic, budgeted and well-informed decisions for your business.

Complete Support 

We complement existing IT department and using our specialist knowledge in Modern Workplace Technology we enable you to make informed decisions about what technologies you should implement into your environment.

Out of Hours Support

We understand that business never sleeps and it’s a hassle when you experience technical issues outside of regular working hours, so we’re proud to offer out of hours support to help keep your business going.

IT Consultancy & Projects

By reviewing your existing infrastructure we can help you understand and advise on any changes the business requires. This could involve upgrading existing servers, introduction of new technologies, better management of existing systems or support of the system as it currently stands.

Business Planning

Organisations both large and small need a coherent IT strategy; including a plan to implement important projects that may require significant and or additional time to complete. These projects should be identified, prioritised and budgeted so the business has a clear understanding of what is required in the coming years.

Patching Services

We offer patching services for operating systems and hardware. Regular patching provides your business with an opportunity to ensure essential systems are kept up to date at regular intervals without causing unnecessary disruption to business operations.

IT Policies and ISO Certification

As part of our consultancy services, we assess the effectiveness and compliance of your IT policies, highlight the need for revisions and provide recommendations to strengthen your businesses IT governance and security. We also offer staff training in Data Security and Basic Data Protection.

 IT Support Services

At ASL we provide comprehensive support services. We can take care of your day-to-day IT issues, support your IT team, key decision makers and wider team, with the goal of taking pressure away from your internal resource.

How will ASL support your IT systems?

We deliver 1st line support, 3rd line support and extended support services which can be tailored to your unique business needs.

  • ASL 1st line support
  • Windows and Mac Desktop Support
  • General Application Support including Microsoft Office and Microsoft 365
  • Monday to Friday 8.30am to 5.30pm
  • Comprehensive and user-friendly remote support (Phone, Email, Teams, TeamViewer)
  • Proactive IT Support with fast response times (with SLAs)
  • Printer support
  • On-site support (as required)

ASL 3rd line support

Using our specialist knowledge in modern technology, we enable you to make informed decisions about what technologies you should be implementing into your environment.

We help with the deployment of your chosen technologies and enable your on-site IT staff to deal with day-to-day issues. Any problems that are complex and or a significant drain on internal resources can be passed to us, we can assist in resolution or if needed we can refer to our partners for assistance. We are constantly updating our skillset, so you don’t have to.

  • Active Directory, Azure Active Directory, and Identity Management
  • Disaster Recovery and Backup Solutions (Veeam, Acronis)
  • Exchange (Hosted & On-premise)
  • Hardware Assistance
  • Server Virtualisation VMWare and Hyper-V (including clustered deployments)
  • Network, Firewall and WAN Troubleshooting
  • Managed Wireless Networks
  • Remote Desktop Services
  • Storage Area Networks (SANs)
  • Windows, Linux and Unix Servers
  • SQL Server (Clustering, Mirroring, Transaction Log Shipping)
  • Telephony from Gamma, Teams Direct Routing & Ring Central

ASL proactive support services

We provide extended support for business-critical issues which can be easily scaled, according to your business priorities. Our service delivery is aligned to your business’ needs.

  • PRTG Network Monitoring (essential 24/7 IT monitoring)
  • Social engineering attacks (protecting users from social threats)
  • Cyber security solutions (email, training, vulnerability scanning and endpoint protection)
  • Extended support services (out of hours or ad-hoc)
  • Awareness Monitoring System for detailed asset management & reporting

Every business is unique. We are confident that we can provide you with a competitive quote. Speak with one of our team to find the right level of IT support for your business.

IT Support Insights

Protecting your corporate WiFi

How secure is your network? Modern businesses that require different forms of connectivity and functionality, could be exposing their wireless network to unnecessary risk without proper firewall configuration. Firewalls protect...

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Want to know more about our IT Support services?

Get in touch with our Sales team