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`our service offering depends on your current setup. We can assist your existing IT department or we can take on the role of your IT Department and become be your outsourced IT solution. We can take care of your day-to-day IT issues and support your IT managers in their role and take pressure away from your internal resource.
Our Modern Workplace Support is delivered remotely, or through our field engineering team, and we proactively monitor all workstations and servers. ASL modern workplace support includes:
We have a 4-hour response SLA (business hours) on all support issues, maintenance alerts and change requests. Our team aim to resolve issues on the 1st phone call1.
Our support team constantly monitors the servers and workstations of our entire customer base. Our bespoke monitoring tool can automatically create and send alerts to ensure our operations team respond in a timely manner.
We complement existing IT departments, using our specialist knowledge in modern technology, so you are able to make informed decisions about what technologies you should be implementing into your environment.
We help with the deployment of your chosen technologies and enable your on-site IT staff to deal with day-to-day issues. Any issues that are more complex can be passed to us, we can then assist in issue resolution, or if needed we can refer to our partners for assistance. We are constantly updating our skill set, so you don’t have to. Support can include:
Our third-line advanced problem resolution team can assist with anything from PRTG monitoring and web and email filtering to Dell SonicWall software support.
We provide extended support for business-critical issues that can be easily scaled up or down according to your business’s priorities. Our Modern Workplace Support service is aligned to your business needs, so call us to discuss your requirements.
Depending on your requirements, we can offer a regular health check service that will ensure your key servers are operating at their optimal level. We will provide recommendations based on these checks and discuss any findings with you.
Our quarterly patching service ensures all key servers are updated with the latest patches and firmware releases. This is ideal for devices that are often neglected after initial deployment and can also minimise downtime if issues arise, as updates are applied proactively rather than retrospectively. Frequently, the importance of these updates is underestimated, which can harm the business. These patches are implemented in a controlled manner outside normal working hours, with a regression plan in place.
We provide extended support for business-critical issues that can be easily scaled up or down according to your business priorities. Our Modern Workplace Support service is aligned to your ever-changing business needs, call us to discuss your how we can help.
IT Service Schedules for our services can be viewed here2.
NOTES
1 Internally we have averaged a sub-1-hour response time to Tier 1 issues in 2024
2 IT Support Services Schedule and Infrastructure Support Services Schedule.
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