A fast response to day-to-day problems is critical.
We have been providing professional IT support for businesses since 1999, and we are now supporting over 300 servers and 3000 workstations across 60 UK companies. That experience has allowed us to develop best practices and procedures, allowing us to deliver both enterprise-level response but at a price which is still cost-effective for the SME.
Why choose Awareness?
Our engineer model is heavily proactive, monitoring all key elements of your infrastructure and spotting and dealing with potential problems before they impede business operations. Whilst we support ad-hoc billing, the arrangement preferred by the vast majority of our clients is to enter in to an agreed fixed-price contract, reviewed quarterly, so that you know that not only will you be covered for all engineer time, but also what the costs will be. All support events are transparent, and we can supply a full inventory of actions over a period which, whilst also promoting fairness and honesty, is highly useful to identify and deal with recurring problems.