Sales: 08458 620 350

Support & Maintenance

Let us take care of the day-to-day problems.

A fast response to day-to-day problems is critical.

We have been providing professional IT support for businesses since 1999, and we are now supporting over 300 servers and 3000 workstations across 60 UK companies. That experience has allowed us to develop best practices and procedures, allowing us to deliver both enterprise-level response but at a price which is still cost-effective for the SME.


Why choose Awareness?

Our engineer model is heavily proactive, monitoring all key elements of your infrastructure and spotting and dealing with potential problems before they impede business operations. Whilst we support ad-hoc billing, the arrangement preferred by the vast majority of our clients is to enter in to an agreed fixed-price contract, reviewed quarterly, so that you know that not only will you be covered for all engineer time, but also what the costs will be. All support events are transparent, and we can supply a full inventory of actions over a period which, whilst also promoting fairness and honesty, is highly useful to identify and deal with recurring problems.


Features

Experience

We've been providing IT support since 1999, building a vast knowledge base spanning many technologies. If it's been broken, there's a good chance we've already fixed it.

Proactive

As opposed to the "break-fix" approach of dealing with the business impact of an IT problem, our approach is geared around proactive monitoring and problem interception.

Fixed Price

Our support contracts are based on projected number of engineers hours required, with regular agreed review, so there are no unpleasant surprises.

Cost Effective

Outsourcing your IT requirements can result in not only a better overall service, but also in a significant reduction in fixed overheads and simplification of your business.

Holistic Approach

Proactive support requires thorough evaluation of all relevant factors, and our broad experience over a wide range of IT disciplines allows us to plan appropriately.

Strength In Depth

Our large team of trained engineers can deliver effective, efficient and consistent service no matter the personnel who might be involved in your support query.


Contact Us
  • Address: 104 Palmerston Street, Bollington,
    Cheshire, SK10 5PW
  • Sales: (+44) 08458 620 350
  • Email: sales@aware-soft.com
  • Monday - Friday: 9:00 am - 5:00 pm
    Saturday - Sunday: Closed